Returns

We want you and your dog to be happy with your toy. Because every toy is handmade from reclaimed hose, small differences in color, wear marks and stitching are part of its character and not a defect.

Return window

[RETURN WINDOW - Andy to confirm]

Condition of returned items

[RETURN CONDITIONS - Andy to confirm]

Refunds

Refund method and timing: [REFUND METHOD AND TIMING - Andy to confirm]

Return shipping

[WHO PAYS RETURN SHIPPING - Andy to confirm]

Damaged or wrong item

If your order arrives damaged or isn't what you ordered, please contact us with your order details and a photo. [DAMAGED/WRONG ITEM RESOLUTION - Andy to confirm]

How to start a return

Contact us using the details below and we'll help you from there.

Questions?

Browse the durable fire hose dog toy lineup or read the FAQ.

Call or text +1 408-222-6469 or email [email protected].